How to complete a booking

How To complete the booking

Choose the furniture

Choose the furniture for free or upgrade for a small monthly fee.

Pay the service fee

Pay the 150 euros service fee and secure the place.

Sign the contract

Choose where to sign the contract, either at our office or the apartment.

Arrange the move-in

Arrange the handover of the apartment with a few clicks the way you prefer.

Booking on is easy. After your application is approved by a financial supervisor, our system will send you an email within a few minutes. Our colleagues may also try to contact you via email, but due to high demand, they may not be able to reach you immediately.

We have compiled a comprehensive list of answers to common questions regarding completing a booking. Our aim is to provide you with all the necessary information to make the booking process as smooth as possible. If you have any further questions, please do not hesitate to contact us.

Choose Your Style/ Upgrade furniture

As long as you do not complete your inquiry the property will remain available on the listing and someone else can book the same property. For us, the first person who completes the inquiry and pays first consider to be the official tenant. 
We strongly advise you to complete the inquiry right after our system sent you the approval notification. Like that, you will have 48 hours to transfer the first rent and secure becoming the official tenant.

Those who applied for a property that the “Choose Your Style” program is available on it can by the provided link choose their furniture at no extra cost. In some cases, the system might offer you to upgrade, however, upgrading might require a small additional monthly payment. If additional payment is required, you can see the extra cost in advance. You have the freedom to upgrade or decline the offer.

When applying for an apartment, you may come across the option to “Choose Your Style.” However, it’s important to note that this option may not always be available. In such cases, you have two choices: upgrade your application or decline the offer. 

If you choose to upgrade your application, you may have the opportunity to customize certain aspects of the apartment to your liking. This could include choosing different finishes, appliances, or layouts. Keep in mind that this may come with an additional cost, so be sure to weigh the pros and cons before making a decision. 

On the other hand, if you decide to pass on the offer, you will receive the apartment as it was shown to you in the photos or videos. While this may not be exactly what you had in mind, it’s important to remember that the apartment met your initial criteria and may still be a great fit for you. Ultimately, the decision is yours to make based on your personal preferences and budget.

We understand that you may have specific preferences for your living space, but we regret to inform you that we cannot customize a property before receiving the first rent and signed papers. It is important for us to have all necessary documentation and payment before making any changes to the apartment.

We want to emphasize that simply applying for an apartment and choosing your furniture is not enough to customize the property. We have a thorough process in place to ensure that all legal and financial requirements are met before any modifications can be made.

Applying for the “Choose Your Style” program takes a maximum of 14 working days from transferring the first rent and signing the contract. However, if you opt for the “Trust Our Taste” option, the process may be completed in a shorter time frame.

The “Choose Your Style” program allows you to have more control over the design process, as you get to choose the specific furniture and decor items for your space. On the other hand, the “Trust Our Taste” option leaves the design decisions to the experts, resulting in a potentially quicker turnaround time.

If you apply for an apartment that “Choose Your Style” is not offered, and you only upgrade some of the furniture/ equipments and you want to have a different wall paint, your new home will be ready within 5 to 7 working days from transferring the first rent and signing the contract.

When submitting your furniture inquiry, it is important to carefully consider your choices as you will not be able to make changes or edits once the list has been submitted. This means that it is crucial to thoroughly review your desired pieces before finalizing your inquiry.

It is also important to note that once your furniture inquiry has been submitted, you cannot request the removal of any pieces of furniture. This policy is in place to ensure that our team is able to efficiently process and fulfill all inquiries in a timely manner.

We understand that you would love to choose specific furniture for your new home. However, there may be times when certain items are not available in our warehouse or through our suppliers. In such cases, our supply chain specialist will review and edit your inquiry and your agent will promptly inform you of any necessary modifications.

Rest assured that we will work diligently to find suitable alternatives!

Payments and Rental Contract

Customizing an apartment to your liking is a big undertaking. At KUMMUNI, we understand that you may be eager to make your new home your own, but we are unable to customize a property before receiving the first rent payment and signed lease agreement. Simply applying for an apartment and selecting furniture will not suffice.

It is important to ensure that all necessary paperwork is completed before any customization can take place. Once the lease agreement is signed and rent is paid.

Please note that you have maximum 12 hours from the time of receiving the payment request email from our booking department to transfer the 150 euros service fee and book the apartment. It is important to note that if the payment is not received within this timeframe, we may have to consider accepting someone else’s request.

If payment is received after the place has been booked by another party, a full refund will be issued to you within 12 hours.

We would like to remind you that the service fee is non-refundable. If you decide to cancel your booking, this amount cannot be returned to you. However, we are more than happy to transfer the fee to a new booking if you choose to book another property from KUMMUNI.

Once you receive the initial approval from a financial supervisor, you will be provided with a link to our website where you can select the furniture for your apartment. Upon completion of the inquiry, an agent will be assigned to your application and all documents will be shared with them. Your agent will then draft your rental contract while you transfer the deposit and first rent payment. This can be done in person at our office or through online banking, with the option to collect the rental contract afterward. Keep in mind that you will only have 48 hours from the time you receive the draft to review and sign the contract.

It is critical to note that the deposit must be paid before the handover. It is important to follow this procedure to avoid any delays or complications in the rental process.

Please note that we require the deposit amount to be paid on the designated bank account for deposits. This ensures that the payment is properly recorded and can be easily tracked. We take the security of our tenants and landlords seriously, and this is one of the measures we have put in place to ensure that all transactions are secure and transparent.

We understand that paying a deposit can be a significant expense, but it is an important part of the rental process. By paying the deposit on time and to the correct account, you can ensure a smooth and hassle-free rental experience.

We require the first rent to be paid before the handover of the property. This ensures that both parties are committed to the rental agreement. We are not able handover the property if at least the first rent is not paid.

Kindly be aware that in the event you require the rental agreement for the immigration office, Visa applications, or any other official purposes, we are unable to furnish you with a signed contract until the initial rent payment has been made. 

If you are in need of an electronic agreement, we are able to furnish one for you. However, in such an occurrence, we kindly request that the initial rental payment be settled beforehand. Furthermore, please take note that digital lease agreements are not fully recognized under German legislation. Consequently, both parties are still obligated to affix their signatures to the physical contract prior to the handover of the apartment.

You have two options to pay the service fee: transferring the amount via bank or using our payment portal to make a payment with a credit card, Apple Pay, Google Pya, etc.

KUMMUNI, unlike many Proptech companies, does not provide digital rental contracts as they are not legally recognized in Germany. This decision has been made to ensure the protection of our clients.

For those applying from abroad, we do offer a temporary digital contract. However, it is important to note that a physical contract must still be signed before the apartment handover.

We understand the convenience of digital contracts, but at KUMMUNI, we prioritize the adherence to German law and the protection of our clients.

Cancellation & termination

We understand that circumstances can change and you may need to cancel your online rental application. You may cancel your application by not paying the service fee, however, once the service was paid, and you would like to cancel the application, you need to bear with the costs as the 150 Euros service fee is not refundable

Cancellation after the handover will be a subject of the termination of the rental contract. 

Sure! And you will be fully refunded with the whole amount of the rent you paid. 

In case you have used online payment methods, you need to bear with the transaction costs as it was paid originally via KUMMUNI. 

Terminating your rental contract is a simple process. Firstly, login to your myKUMMUNI account and navigate to the contract section. From there, select the termination option and submit your request.

It’s important to note that there may be a penalty involved as per the rental contract. However, if you have a valid reason for termination, uploading the necessary documents may help reduce the penalty amount.

Terminating your rental contract can be done easily through your myKUMMUNI account. Just be aware of the potential penalty and consider providing supporting documents if applicable.

When terminating a contract shortly after signing, it’s important to know that your deposit will not be affected. You can expect to receive your deposit back into your bank account within 7 working days. It’s important to note, however, that this term only applies if the tenant has not yet moved into the property.

If you do find yourself needing to terminate a contract shortly after signing, it’s important to act quickly to avoid any potential issues.  As long as you have not yet moved in, you can rest assured that your deposit will be returned to you promptly.


Our proptech company has been making waves in the industry due to our unique approach to renting apartments. Our reputation has spread quickly, leading to a high volume of daily applications. While we understand that renting before viewing can be difficult, we are currently unable to offer viewings before booking due to the overwhelming demand.

Despite this limitation, we are committed to providing our tenants with ample media and transparent information about each apartment. You can trust that what you see in our listings is an accurate representation of the property. We believe that this level of honesty and attention to detail sets us apart from other proptech companies.

At the end of the day, our goal is to make the apartment rental process as seamless and stress-free as possible for our tenants. We are proud of the unique service we offer and look forward to continuing to provide high-quality rentals to those in need.

For more information please check our Fair Marketing Practices Policy.

At our proptech company, we offer a unique service that allows tenants to choose their own furniture for their new home. We understand the excitement that comes with booking a new apartment and want to make the process as seamless as possible. While arranging a viewing may not always be possible, our customer service department and agents are available to send proper videos of the furnished and decorated home.

We believe that every tenant should have the opportunity to make their new home feel like their own. Our service allows for personalization and customization, making the move-in process more comfortable and enjoyable. Our team is dedicated to ensuring that every tenant is satisfied with their new home and the furniture they have chosen.

Although you will be unable to physically view your new home before move-in, don’t worry. Our customer service department and your agent are available to provide with photos of the furnished property upon request. We want to ensure that every tenant feels confident and excited about their new home, even if they are unable to physically be there during the furnishing process.

Once our financial supervisors approve your application, you will receive an email containing a link to the page where you can follow up on your request. It is important to note that you must log in to your myKUMMUNI account to access this page.

To access your ID, you can find it in the subject of every email received from our colleagues. Alternatively, if you haven’t completed your application yet, you can find it in your myKUMMUNI account while choosing the furniture. If you are unable to locate your ID, please request our colleagues to send it to you. You can use the follow-up page to request the code.

It is important to have your ID as it is necessary for the completion of your application. Without it, you may experience delays in the process. Therefore, please ensure that you have your ID readily available.

Germany is currently facing a housing shortage, which has become a significant problem. Despite this, we receive a high number of applications for our properties. However, some applicants may choose to cancel their booking in favor of another property elsewhere.

If you get to secure a temporary spot, you will have the opportunity to complete your application by selecting furniture. And if those who applied before fail to sign the rental contract on time, the property will be yours.

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