You can receive your deposit back only after leaving the property. To request a deposit return, you must submit a ticket through the KUMMUNI Support Center. This can be done on our website or through our app. Once there,
- navigate to the Finance department,
- select the option “I’m no longer a tenant,”
- and then choose the option for deposit return.
When submitting your request, it is crucial to thoroughly review your banking details, specifically your IBAN/ SWIFT. Mistakes in this information could result in our finance and accounting department transferring your deposit to the wrong account. It is important to note that if this occurs due to your error, we cannot be held liable or responsible.
Important Notice Regarding Deposit Refunds #
To process your deposit refund, a German or EU bank account is required. If you do not have one, we can also transfer to non-EU bank accounts, but please note the following:
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For non-EU accounts, you must provide your SWIFT code (not IBAN).
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Transfers to certain countries may not be successful due to banking restrictions or limitations.
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In the event we are unable to complete the transfer to your provided account, you will be notified and asked to provide an alternative EU-based bank account.
Please also note that for international transfers outside the EU:
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Only the deposit amount itself will be transferred.
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All transaction and transfer fees will be the responsibility of the recipient. KUMMUNI does not cover any international banking charges.
If you would like to learn how to learn more about the status of your previous request regarding the return of your deposit, please click here.
