The return of your deposit can be followed up at the KUMMUNI Support Centre. To do so:
- Select Finance as the department
- choose I’m currently not a tenant of KUMMUNI
- select the option related to following up with the returning process.
Please keep in mind that we can only review a follow-up ticket if the initial ticket was submitted at least two months ago. Please bear in mind according to the law, the landlord can hold the security deposit for 6 months. However, if you have handed over the property in order, you didn’t receive any Mahnung or Abmahnung during your tenancy, you don’t have any over-due rent and you don’t have a Nachzalung (Over consumption,) your deposit will return to your bank account within 2 months after submitting the request for return on a deposit.
However, if a deposit wasn’t transferred within 60 to 70 days and you believe there was no breach of contract, nor damages caused by you, we appreciate it if you submit a follow-up ticket so our colleagues can review the issue as soon as possible.