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Welcome to KUMMUNI Help Desk

KUMMUNI Account & App

9
  • How Can I Create a New Account on KUMMUNI?
  • How Can I Login To My Account on KUMMUNI.com?
  • How Can I Login To My Account on myKUMMUNI App?
  • How Can I reset My Password?
  • How Can I Change My Password?
  • What to Do If My Account Has Been Compromised?
  • Did KUMMUNI Delete My Account?
  • How Can I Delete My Account?
  • How Can I Delete My Data from KUMMUNI’s Servers?

Applying For Apartments

12
  • How Can I apply For A Place on KUMMUNI.com?
  • Where Should I Upload My Documents?
  • What Documents Should I Provide?
  • Can I Apply Offline for a KUMMUNI Apartment?
  • Why Are Some Apartments in the Pictures Not Furnished?
  • Can I Request A Viewing?
  • My application was approved. What now?
  • Why was my application rejected?
  • What if another applicant books the same place?
  • Where else can I find KUMMUNI’s listing?
  • FB Marketplace
  • Booking via Housing Anywhere

Choosing The Furniture

6
  • Do you offer unfurnished apartments as well?
  • How can I start choosing the furniture?
  • How long takes to furnish my apartment?
  • Can I request different furniture afterward?
  • Can I add some pieces of furniture at my place?
  • Do you provide duvet, pillows, towels and etc?

Booking and Extension

19
  • What Perks Do I Get with My Apartment?
  • What Is the Initial Lease Period with KUMMUNI?
  • How long do I have to do my contract?
  • Do you always provide whatever I choose?
  • How much and when should I pay to book an apartment?
  • When should I sign the rental contract?
  • When the deposit should be paid?
  • What are the payment methods?
  • Do you accept cash?
  • My extension will be expired soon. What now?
  • Basic terms of lease extension
  • How can I ask for an extension?
  • Will KUMMUNI Increase My Rent Upon Extension?
  • Can I request an extension offline?
  • What is the duration of lease extension?
  • Will you furnish the property before signing the contract?
  • I have over due rents. Can I get my extension?
  • Why do you need to visit the apartment before extending my contract?
  • How Can I Relocate to Another Apartment with KUMMUNI?

Apartment Handover

10
  • How Can I Arrange My Move-in?
  • Where Can I Sign My Rental Contract?
  • Does KUMMUNI Use a Digital Handover Protocol?
  • Can Someone Else Complete the Handover on My Behalf?
  • Can I Move Out Without a Handover Protocol?
  • How Do I Receive My Keys from KUMMUNI?
  • What to Expect During the Move-Out Handover Protocol
  • How Should I Arrange My Move-In Appointment?
  • Can I Move Into My Place Before the Contract Starts?
  • Can I Move Into My Place After the Contract Starts?

Financial & Accounting

10
  • How much is the security deposit?
  • When do I receive my deposit back?
  • Is my deposit safe?
  • Can my deposit be used as the last rent?
  • How deposit deduction is calculated?
  • Do I need to pay for the repairs?
  • My last rent was booked twice. What’s next?
  • What If I Cannot Pay My Rent on Time?
  • Why did I receive an additional bill?
  • Why I haven’t received my deposit yet?

Living in the Apartment

4
  • What Are The Guest and Visitor Policies For Private Apartments?
  • Is Smoking Allowed in KUMMUNI Properties?
  • Can I Have a Pet At My KUMMUNI Apartment?
  • Why did I get a hygiene inspection notice?

Community Living

21
  • What Are House Rules in Private Apartments?
  • What to Do If a Neighbor Dislikes the Smell of Your Food?
  • Can I play instrument?
  • How Can I Redeem My Discount Code as a New Tenant?
  • CoLiving & Flatmates
    • Tenant Community Guideline (CoLiving)
    • Can My Friends Come Over?
    • What Are KUMMUNI’s House Rules in CoLiving Spaces?
    • How Do We Split the Radio Tax in a CoLiving Space?
    • What Is the Policy on Noise in CoLiving Spaces?
    • What If My Roomate Is Not Cleaning?
    • How to Handle Damaged Items in CoLiving Spaces
    • Can I Host Guests in My CoLiving Apartment?
    • Can Someone Claim Exclusive Use of Shared Furniture or Areas?
    • How Should You Use Smoking Lounges?
    • What are the CoLiving rules and etiquettes?
    • Living peacefully with flatmates in a CoLiving
    • How to prevent and handle COVID in CoLiving
    • What to Expect When Living in a CoLiving Space?
    • How To Respect Personal Space in CoLiving?
    • How to Divide Responsibilities Fairly in CoLiving?
    • How To Manage Conflicts in a CoLiving Space?

Energy and Utilities

6
  • What costs are included in my rent?
  • How can I ask for Nebenkostenabrechnung?
  • How can I update the meter readings?
  • Is internet included in my rent
  • Can I Install My Own Internet?
  • Is Radio Tax included in my rent?

Become a Landlord

3
  • How can I become a landlord of KUMMUNI?
  • How can I make more rent from my apartment?
  • Do I keep getting rent even if my apartment remains empty?

Customer Service

22
  • What To Do If You Lose Your Keys?
  • How can I ask for support?
  • How can I request a Facility Support?
  • How To Request a Name Tag For Doorbell or Mailbox?
  • What to Do If Your Intercom Is Not Working?
  • What to Do If Your Doorbell Is Not Working?
  • What to Do If You Don’t Have Electicity at Your Apartment?
  • What to Do If You Don’t Have Water at Your Apartment?
  • What to Do If You Don’t Have Gas at Your Apartment?
  • What to Do If You Don’t Have Hot Water at Your Apartment?
  • How to ask for liability insurance via myKUMMUNI App
  • How to report nonfunctional appliances?
  • What Should I Do About Mold in My Apartment?
  • How can I receive my deposit back?
  • How to follow up with the return of deposit?
  • Granting KUMMUNI access to your place in your absence
  • How to revoking a permission you granted earlier
  • What To Do If Internet Is Not Working?
  • How Can I Request a Rent Debt-Free Certificate?
  • Why Was My Ticket Closed Without Addressing the Issue?
  • How Can I Submit a Complaint?
  • Your Guide to Safeguarding Your Rental Deposit

Tips For Living in Germany

28
  • German Rental Insurance (Hausratversicherung)
  • Navigating German Supermarkets
  • Public Transportation Etiquette in Germany
  • How to Recycle Electronics Waste In Germany
  • How to Handle Banking in Germany Without a Local ID
  • Seasonal Activities and Events in Germany
  • Managing Post and Parcel Deliveries in Germany
  • Understanding Utility Bills in Germany
  • How To Use Public WiFi in Germany
  • Renting a Car in Germany
  • The Heating Period in Germany
  • Understanding German Work Culture and Office Etiquette
  • Best Apps for Foreigners Living in Germany
  • Medical Treatment in Germany
  • Grocery Stores and Shopping Hours in Germany
  • Mobile Service Providers in Germany
  • Recycling and Waste Disposal in Germany
  • Cultural Etiquette and Norms in Germany
  • Address Registration in Germany
  • Weather Considerations in Germany
  • Local Dining in Germany
  • Parking and Driving in Germany
  • Local Attractions in Germany
  • Utilities in Germany
  • Safety Tips In Germany
  • Banking Services in Germany
  • Public Transportation in Germany
  • Emergency Numbers in Germany

Tenant Legal Resources

5
  • Why Do I Receive Follow Up Emails from the KUMMUNI Team?
  • How to Confirm the Identity of a KUMMUNI Representative
  • Why KUMMUNI Is Not Extending My Lease?
  • Can I sublet my apartment or room?
  • Can I Terminate My Lease Earlier?
  • Help Desk
  • Help
  • Customer Service
  • How to follow up with the return of deposit?
View Categories

How to follow up with the return of deposit?

1 min read

KUMMUNI logo mark helpdesk 1 |The return of your deposit can be followed up at the KUMMUNI Support Centre. To do so:

  1. Select Finance as the department
  2. choose I’m currently not a tenant of KUMMUNI
  3. select the option related to following up with the returning process.

Please keep in mind that we can only review a follow-up ticket if the initial ticket was submitted at least two months ago. Please bear in mind according to the law, the landlord can hold the security deposit for 6 months. However, if you have handed over the property in order, you didn’t receive any Mahnung or Abmahnung during your tenancy, you don’t have any over-due rent and you don’t have a Nachzalung (Over consumption,) your deposit will return to your bank account within 2 months after submitting the request for return on a deposit.

However, if a deposit wasn’t transferred within 60 to 70 days and you believe there was no breach of contract, nor damages caused by you, we appreciate it if you submit a follow-up ticket so our colleagues can review the issue as soon as possible.

Please note that if you have stayed in our property for more than six months and have requested an extension, the process of returning your deposit may take longer. This is because we need to ensure that there have been no breaches of the Green Lease Agreement and that energy consumption during your stay was reasonable. To verify this, we must wait for the property owner to provide the exact energy consumption details, which are only made available to us once a year.

KUMMUNI deposit return

deposit, deposit return, security deposit, support center
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Updated on December 9, 2024
How can I receive my deposit back?Granting KUMMUNI access to your place in your absence
What You See, Is What You Gonna Get!
KUMMUNI

At KUMMUMI, we take pride in ensuring the accuracy of our listings. However, if you do happen to find any major differences, we are more than willing to refund you with the admin fee, first rent, and deposit immediately. Additionally, you have the option to sign the contract either at our office or right before the handover at the apartment itself.

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