KUMMUNI offers a facility support service that can be accessed through https://KUMMUNI.com/support. To request support, simply choose the facility department that you need assistance from and submit a ticket.
If you aren’t available at your apartment, you can grant KUMMUNI’s facility team permission to enter in your absence. However, you must agree to the terms and provide a digital signature. You can revoke the permission at anytime.
When submitting a request, it is important to provide specific details so our team can act quickly and efficiently. If you believe that uploading photos would help our colleagues better understand the problem, please do so. This will allow us to assess the situation more accurately and provide a solution in a timely manner.
In the event of an emergency such as a fire, please call 110 or 112 immediately. For emergencies that do not involve life-threatening situations, such as a severe water leak, please contact our facility department or customer support at 030 232 58 11 20 instead of submitting a ticket. This will ensure that the issue is addressed promptly and with the appropriate level of urgency.
Remember, being specific and providing as much detail as possible is key to resolving issues quickly and effectively.