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Welcome to KUMMUNI Help Desk

KUMMUNI Account & App

9

How Can I Create a New Account on KUMMUNI?
How Can I Login To My Account on KUMMUNI.com?
How Can I Login To My Account on myKUMMUNI App?
How Can I reset My Password?
How Can I Change My Password?
What to Do If My Account Has Been Compromised?
Did KUMMUNI Delete My Account?
How Can I Delete My Account?
How Can I Delete My Data from KUMMUNI’s Servers?

Applying For Apartments

12

How Can I apply For A Place on KUMMUNI.com?
Where Should I Upload My Documents?
What Documents Should I Provide?
Can I Apply Offline for a KUMMUNI Apartment?
Why Are Some Apartments in the Pictures Not Furnished?
Can I Request A Viewing?
My application was approved. What now?
Why was my application rejected?
What if another applicant books the same place?
Where else can I find KUMMUNI’s listing?
FB Marketplace
Booking via Housing Anywhere

Choosing The Furniture

6

Do you offer unfurnished apartments as well?
How can I start choosing the furniture?
How long takes to furnish my apartment?
Can I request different furniture afterward?
Can I add some pieces of furniture at my place?
Do you provide duvet, pillows, towels and etc?

Booking and Extension

19

What Perks Do I Get with My Apartment?
What Is the Initial Lease Period with KUMMUNI?
How long do I have to do my contract?
Do you always provide whatever I choose?
How much and when should I pay to book an apartment?
When should I sign the rental contract?
When the deposit should be paid?
What are the payment methods?
Do you accept cash?
My extension will be expired soon. What now?
Basic terms of lease extension
How can I ask for an extension?
Will KUMMUNI Increase My Rent Upon Extension?
Can I request an extension offline?
What is the duration of lease extension?
Will you furnish the property before signing the contract?
I have over due rents. Can I get my extension?
Why do you need to visit the apartment before extending my contract?
How Can I Relocate to Another Apartment with KUMMUNI?

Apartment Handover

10

How Can I Arrange My Move-in?
Where Can I Sign My Rental Contract?
Does KUMMUNI Use a Digital Handover Protocol?
Can Someone Else Complete the Handover on My Behalf?
Can I Move Out Without a Handover Protocol?
How Do I Receive My Keys from KUMMUNI?
What to Expect During the Move-Out Handover Protocol
How Should I Arrange My Move-In Appointment?
Can I Move Into My Place Before the Contract Starts?
Can I Move Into My Place After the Contract Starts?

Financial & Accounting

10

How much is the security deposit?
When do I receive my deposit back?
Is my deposit safe?
Can my deposit be used as the last rent?
How deposit deduction is calculated?
Do I need to pay for the repairs?
My last rent was booked twice. What’s next?
What If I Cannot Pay My Rent on Time?
Why did I receive an additional bill?
Why I haven’t received my deposit yet?

Living in the Apartment

4

What Are The Guest and Visitor Policies For Private Apartments?
Is Smoking Allowed in KUMMUNI Properties?
Can I Have a Pet At My KUMMUNI Apartment?
Why did I get a hygiene inspection notice?

Community Living

21

What Are House Rules in Private Apartments?
What to Do If a Neighbor Dislikes the Smell of Your Food?
Can I play instrument?
How Can I Redeem My Discount Code as a New Tenant?
CoLiving & Flatmates

Energy and Utilities

6

What costs are included in my rent?
How can I ask for Nebenkostenabrechnung?
How can I update the meter readings?
Is internet included in my rent
Can I Install My Own Internet?
Is Radio Tax included in my rent?

Become a Landlord

3

How can I become a landlord of KUMMUNI?
How can I make more rent from my apartment?
Do I keep getting rent even if my apartment remains empty?

Customer Service

22

What To Do If You Lose Your Keys?
How can I ask for support?
How can I request a Facility Support?
How To Request a Name Tag For Doorbell or Mailbox?
What to Do If Your Intercom Is Not Working?
What to Do If Your Doorbell Is Not Working?
What to Do If You Don’t Have Electicity at Your Apartment?
What to Do If You Don’t Have Water at Your Apartment?
What to Do If You Don’t Have Gas at Your Apartment?
What to Do If You Don’t Have Hot Water at Your Apartment?
How to ask for liability insurance via myKUMMUNI App
How to report nonfunctional appliances?
What Should I Do About Mold in My Apartment?
How can I receive my deposit back?
How to follow up with the return of deposit?
Granting KUMMUNI access to your place in your absence
How to revoking a permission you granted earlier
What To Do If Internet Is Not Working?
How Can I Request a Rent Debt-Free Certificate?
Why Was My Ticket Closed Without Addressing the Issue?
How Can I Submit a Complaint?
Your Guide to Safeguarding Your Rental Deposit

Tips For Living in Germany

28

German Rental Insurance (Hausratversicherung)
Navigating German Supermarkets
Public Transportation Etiquette in Germany
How to Recycle Electronics Waste In Germany
How to Handle Banking in Germany Without a Local ID
Seasonal Activities and Events in Germany
Managing Post and Parcel Deliveries in Germany
Understanding Utility Bills in Germany
How To Use Public WiFi in Germany
Renting a Car in Germany
The Heating Period in Germany
Understanding German Work Culture and Office Etiquette
Best Apps for Foreigners Living in Germany
Medical Treatment in Germany
Grocery Stores and Shopping Hours in Germany
Mobile Service Providers in Germany
Recycling and Waste Disposal in Germany
Cultural Etiquette and Norms in Germany
Address Registration in Germany
Weather Considerations in Germany
Local Dining in Germany
Parking and Driving in Germany
Local Attractions in Germany
Utilities in Germany
Safety Tips In Germany
Banking Services in Germany
Public Transportation in Germany
Emergency Numbers in Germany

Tenant Legal Resources

5

Why Do I Receive Follow Up Emails from the KUMMUNI Team?
How to Confirm the Identity of a KUMMUNI Representative
Why KUMMUNI Is Not Extending My Lease?
Can I sublet my apartment or room?
Can I Terminate My Lease Earlier?

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Help Desk
Help

meter reading

How can I update the meter readings?

What You See, Is What You Gonna Get!

At KUMMUMI, we take pride in ensuring the accuracy of our listings. However, if you do happen to find any major differences, we are more than willing to refund you with the admin fee, first rent, and deposit immediately. Additionally, you have the option to sign the contract either at our office or right before the handover at the apartment itself.

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