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Handling Gas Supply Issues #

If you notice that there’s no gas supply in your KUMMUNI apartment, here’s how to address the situation:

1. Check the Entrance Board:
   • Maintenance Announcements: Check the entrance board in your building for any notices regarding planned maintenance or outages. If maintenance work is being done, there should be a notice explaining the reason for the disruption and how long it will last.
2. No Announcement Found? Here’s What It Could Mean:
   • Emergency Shutoff: If there’s no announcement, the gas supply might have been turned off due to an emergency, such as a gas leak or another critical issue that required immediate attention.
   • Localized Issue: If it’s not due to an emergency, the gas outage might be a localized problem. Check with your neighbors to see if they’re experiencing the same issue.

Reporting the Gas Supply Issue #

If there’s no maintenance announcement and the issue persists, report the problem using the myKUMMUNI app:

1. Open the myKUMMUNI App:
   Log in to the myKUMMUNI app on your device.
2. Select the Facility Department:
   Navigate to the facility department in the app.
3. Select “Gas Supply Issue”:
   Choose the option related to gas supply problems.
4. Provide Necessary Details:
   Include details such as whether your neighbors are also affected or if it’s only in your apartment.
5. Submit Your Ticket:
   Submit the ticket, and our facility team will investigate and work to restore the gas supply as quickly as possible.

To learn more about how to open a facility ticket please click here.