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Handling Hot Water Issues #

If you find that you don’t have hot water in your KUMMUNI apartment, follow these steps to address the problem:

1. Check the Entrance Board:
   • Maintenance Announcements: First, check the entrance board in your building. If there’s planned maintenance or a temporary outage, there should be a notice posted here. This notice will typically explain the reason for the disruption and how long it’s expected to last.
2. No Announcement Found? Here’s What It Could Mean:
   • Emergency Shutoff: If there’s no announcement, the hot water might have been shut off due to an emergency, such as a significant leak or another urgent issue that required an immediate response.
   • Localized Issue: If it’s not due to an emergency, the lack of hot water could be an isolated issue in your apartment or building. Check with your neighbors to see if they’re experiencing the same problem.

Reporting the Hot Water Issue #

If there’s no maintenance announcement and the issue persists, you should report the problem through the myKUMMUNI app:

1. Open the myKUMMUNI App:
   Log in to the myKUMMUNI app on your device.
2. Select the Facility Department:
   Navigate to the facility department in the app.
3. Select “Water Issue”:
   Choose the option that relates to your hot water problem.
4. Provide Necessary Details:
   Include any relevant information, such as whether your neighbors are experiencing the same issue or if it’s isolated to your apartment.
5. Submit Your Ticket:
   Submit the ticket, and our facility team will investigate the issue and work to resolve it as quickly as possible.

To learn more about how to open a facility ticket please click here.