In rare cases, a rent payment may be mistakenly booked twice through the SEPA mandate. If you come across this issue, please submit a ticket via our support center and inform the finance department. Rest assured, our colleagues will promptly return the overpaid amount to your account within 24 hours. Even if you didn’t notice the overpayment, our diligent finance department will still ensure that the money is returned to your account as soon as they identify the error.