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At KUMMUNI, we strive to review every ticket thoroughly and address all issues promptly. However, if your ticket was closed without the issue being resolved, it is likely because the ticket was submitted to an irrelevant department. According to our terms, tickets that are created under the wrong department are not reviewed, which may result in them being closed automatically.
What to Do Next #
If your ticket was closed without resolution, please create a new ticket in the correct department. This will ensure that your issue is reviewed and addressed appropriately.
What Each Department Handles #
To help you submit your ticket to the right department, here’s a breakdown of what each department handles, including similar issues they can assist with:
- Facility Department:
- Handles: Issues related to utilities (water, electricity, internet, etc.), keys, locks, doorbells, name tags, appliances (kitchen equipment, laundry machines, etc.), heating systems, and hygiene concerns in private, shared or common areas.
- Similar Issues: Problems with water pressure, faulty electrical outlets, malfunctioning heating, and noise from appliances.
- Booking Department:
- Handles: Everything regarding booking and your stay, including move-in and move-out processes, and relocation requests.
- Similar Issues: Changes to your reservation, questions about move-in procedures, or needing to adjust your move-out date.
- Finance Department:
- Handles: Financial warnings, requests for a rent debt-free certificate (Mietschuldenfreiheitsbescheinigung), and deposit return requests.
- Similar Issues: Questions about payment schedules, discrepancies in billing, or requests for rent statements.
- Community Department:
- Handles: Conflicts with neighbors or flatmates, issues related to living peacefully in shared spaces.
- Similar Issues: Noise complaints, disputes over shared spaces, or concerns about flatmate behavior.
- Property Management Department:
- Handles: Reporting damages caused by tenants to furniture, appliances, or the apartment itself.
